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We thank you for your patience as we transition to the new Northstar software. The SCGCC app is close to completion and full functionality will be available for Members to enjoy soon. For those Members who have not yet downloaded the new SCGCC app, this is available for download from the App Store and Google Play, by searching for “SCGCC” and selecting the app with the below logo.
Once the app has been downloaded, please log in with your Member number and the password as the first 4 digits of your birthday (DDMM).
A user guide to the app can be accessed here. As mentioned, some functionality is still limited but will be updated as soon as possible while we finalise these areas with the developers.
Access to golf bookings is available in the app (under Golf Services – “Book a Round”). Members will continue to score their golf rounds on MiScore.
Once you have gained access to the app, please check your Member details are up to date, and add a photo to your profile for security purposes.
Member Privacy Settings
Members’ privacy preferences were unable to be migrated to the new system, and so all Members’ preference settings are set to show no personal information publicly. Please update your security preferences under:
Member Charging and Gift Vouchers
We would like to advise Members that due to credit card security standards we are unable to transfer Members’ credit card or direct debit details to the Northstar system. We would therefore advise that all Members update their financial details in the SCGCC app as soon as possible.
If Members do not have credit card or direct debit details on file, they will not be able to charge to their Member charge account from 1 August 2023. Members’ Club Credit balances as at 31 July 2023 will be transferred across to the new system for use from 1 August 2023.
We note that when entering credit card details, the year of expiry needs to be added as 4 digits, i.e. 10/2024.
Changes to Competition Fees
We note that as part of the system changeover, competition fees will now all be charged to Member charge accounts. Cash or credit cards will no longer be accepted as payment for competition fees. As mentioned above, Members will need to have direct debit or credit card details on file in order to have competition fees charged to their Member charge accounts.
BPAY
For those Members who pay their monthly invoice via BPAY, we note that all Member BPAY reference numbers have been regenerated. The Club’s BPAY biller code (745935) will remain the same, however please remember to check the invoice you are paying for the correct BPAY reference number to use.
Family Membership Accounts
For Family Memberships that were linked previously, you are still linked in Northstar. This means the master account holder will be responsible for setting up payment options via bank account or credit card in the app.
The benefit of remaining linked is that you will be able to see and have access to transactions for both parties, and your Member charge account (once Club Credit has been exhausted) will be billed via the master account. The Northstar app will allow viewing access to both parties’ transactional information, payments and statements.
Should you wish to have independent Member charge accounts and not have your account details and activity visible to both parties, please let us know and we can make this change. If you had independent Member charge accounts previously, this has been replicated in the new system and no further action is required.
All subscriptions will continue to be billed to the master account holder for Family Memberships.
Member Support
Should you encounter any problems please email info@scgcc.com.au, add Northstar as the email subject and provide a brief summary of the issue, and we will get back to you as soon as possible.
We once again thank you for your patience during this transition period.
